SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dilain collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dilaincollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm buying the third time already. Good, comfortable. On slender girls look beautiful
On the growth of 120 (6.6 years old, lean physique) took 130 cm, they just to us, you could take on a larger size, took for 555r,. The quality is thinner than taken last time from the same store.
Corresponds to the size.
IQual photo material is warm beautiful perfect
Quality fire. But kapets. на128 just 140. It does like? And narrow
Novosibirsk it fast, quality good, odor. Thank you, recommend!!!
Enjoyed. arrived fast. Napa lined.
I really liked the quality. Popa won't sweat for sure. For 1,5 I took the smallest size. Enough for a long time)
Good leggings. on a thin girl 11 kg, height 87 cm ordered 3 T, bolshevats, but not critical.
Good leggings, the daughter's height is 110 cm, in length there is a stock, you can bend inside, in the Pope also a little stock, but not scary. Purchase satisfied. Stretch well, not tight. In the Perm Territory came quickly for 2,5 weeks)
Best leggings!!!! all super
Pants are simple. And quality and sewing at altitude! The size approached perfectly. Thank you store. The order went for less than a month, was tracked.
Cool panties, but it seems more on skinny children)) we were approached))
Perfect! We take the second, because the child grew them. Past treated perfectly, even after the sites no leads! On the dimensional grid is the same, see the store
Beautiful . Love the look . Taking for ever to come
I took a girl's height of 130, the quality is good, from the side it seems that the skin, but when you touch you understand that such a fabric. The daughter is delighted. They are narrow, slightly weak elastic. Came the parcel to Odessa for 3 weeks.
Good Pants, really liked. We came quickly, tracked.
Pants are gorgeous! On height 116, tag 140 have stock in length. That's what I wanted.
Pant Leg top heater inside recommended take measure more
Cool! On a walking girl, the growth of 110 took 130 very much with a margin turned out, rolled up, but look