SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dilain collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dilaincollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful and very lush, as in the picture, ordered size 6, at age 3 years is a little too big, but we took on growth. Shipping fast.
Sorry for the photo, did not smooth the dress. The daughters are happy. Very beautiful dress, good quality. Delivery of the week two. Definitely recommend
Beautiful! Well made. Fast delivery. Recommend.
Chic dress)) very satisfied with the purchase! Recommend
Платье выглядит прекрасно! Нам очень понравилось. Я его отпарила, и оно выглядит в точности, как на фото продавца. На рост 86 см село отлично. Люди, оставляющие отзывы: отпарьте сначала платье, а потом уже выкладывайте фотографии!!!
The dress is beautiful, the color is like in the picture, but when you start to look at it, the seams are not even, from the other side a little bit, on the growth of 98 took 4 T. When they made an order of non-pictures in a blue dress, they ordered and did not fit. Looks super. It's been three weeks before Chita.
The store is very pleasant. Quickly answered questions, advised the size and at my request quickly sent the dress. In Rostov it came in 12 days. Regarding the dress itself, then I did not expect that it will be so chic!!! The sutures are even, excellent tulle (and it's enough that the dress looks lush without additional petticoats), inside is cotton lining. The daughter is fully delighted, and this is the most important thing! And given that similar dresses are much more expensive, then for such money-it's just a find! I definitely recommend the seller. Well, on the account of the dress, take it will not regret. It looks more expensive than its money. The height of the daughter in the photo is 106 cm. In the waist and on the armhole the dress is a bit wide, but at the expense of the belt, this issue is easily solved. The dress after washing, but if you iron all the folds, it becomes even more lush. To the seller Thank you very much!!! If it was possible, then I would also put ten stars!!!!!!!
Dress Chic!!! Long chose and according to the reviews decided to take this. Got today, and after tomorrow at my daughter's birthday! Just time to wash) on the tag costs 14/140, I took the size 7, my daughter is 6, in width like that, but not yet measured. Seller recommend! The parcel was 3 weeks before the Samara region, gtogliatti
The dress is cool, the delivery is fast, ordered November 15, received on December 3. For 4 years (my daughter is high and not thin) a little 6 more, but the belt to pull and next year will be enough. Generally took on March 8, and on ng another, its still waiting
Super fast shipping. Dresses just fire!!! On a girl with a height of 78 cm came perfectly! Thank you store!
Ordered during the sale delivered on November 25 (Kazan). The size was ordered for 4 years, a good village for a girl of three years. The dress is lush, beautiful, in February I will add
It's fantastic! Quality is awesome! Lush, curvy. To the store Thank you very much for such goods!!!
He arrived fast, agreed to order. Excellent Product
Thank you so much i love it.Is the best buy i ever done.Seller AAAA+++++++++
Ordered 8.10 received 31.10 to Stavropol territory, the dress is very chic for such money, we are 10 months old. The height is 70 cm. ordered 18 m, we approached, a droplet is great in volume, I think it will be good for the year. Take it will not regret, only the size is probably necessary for half a year more to take, as we took, we have such dresses in triroad. Delivery fast, track tracked.
Thanks to the store very responsible good communication the product equal to the photo the delivery very fast 1 month arrived at chile I recommend 100% very reliable
It is beautiful, identical to the photo and the sizes are good. I can't wait for my daughter to wear it. It took 3 weeks to get to Germany. Thanks again to the store.
I have receive my dress and is really nice I really love it thank dear
It came super fast in 2 weeks. The dress is gorgeous! Lining cotton that was very important. Baby year, weight 13 kg took the size 2 T on the tag 90 cm .. In the Butt... The size more would be better
Доставка очень быстрая, платье супер советую ! На возраст 5,5 брала на 6 лет. Село отлично в груди с небольшим запасом