SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dilain collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dilaincollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely dress
delivery only 18 days quality is good thank you very much
lindo de muita qualidade.
The dress is really beautiful, for a little princess. Size 4 T for 2 years
Very nice dress. All as in the description. The color is tender. Lining Cotton, skirt in several layers. For a girl 2,5 years old a little big, but the problem is solved by a bow. Fast shipping.
This dress os incredible! a real princess dress! soft fabric, good details, ribbon os optional. I love it!
Ur coming to New Year. expected a long time. And so excellent. A little bit more. But nothing. very beautiful. Thank you. At 6.5 years I took 7 T. good stock. We're skinny.
The parcel arrived in 2 weeks. The dress is chic, neither where does not stick out. Outputted!!! The truth is small. Took on the growth of 110. In the length on the back and to the edge of the hem 60 cm. In the waist, and it is overstated 52 cm and does not stretch, TC chic beads will not give. Several postubnikov. Bow separately on the pin. Pin tight, comfortable. It will not come out and it will not bite it. No smell.
Got to Belgorod region in 16 days, managed to the matinee, the quality is bombic for 1040₽. The bottom skirt with a dense mesh lift up, and it is as lush as in the main picture! With a bow! I ordered 7 t for height 130, on the dress tag 140, slightly too big, but not critical! I advise all the store. The parcel was tracked from beginning to end
Super
To be honest, it's stupid to expect a chic ball gown for such a price. Quality leaves much to be desired... But on the other hand, why buy an expensive dress to dress 1-2 times per matinee?! Therefore, an excellent dress!
Very beautiful, perfect, sent, thank you
Chic
Ordered in the Altai territory 11.11.2020 the dress came 2.12.2020. Fast shipping. To say that the dress is beautiful is not to say anything. It's amazing. Everything is stitched. Embroidery is very beautiful, without shortcomings. Bow on the pins. Beads are all whole. Bright beautiful dress. Thank you to the store for the quality and fast delivery.
The dress is beautiful. I liked it very much. Delivered Super quickly, thanks to the store, managed to celebrate. We decided to fasten the bow on the side. The size approached perfectly. We have about 116 growth.
Too cute as the picture. Arrival 15j. Thank you very much store
Cool dress I really liked to order more
Received before the deadline, the dress is very similar with the picture, I am very satisfied with the purchase.
Perfect
Chic baby dress. The dress is made of pink satin, covered with a top layer of an openwork mesh decorated with sky blue patterns. The combination of colors is very gentle. Behind the dress with an open back. The waist line is decorated with a huge bow that holds on the pin. The dress is fastened from behind to a secret zipper, as well as there is a button at the top on the back. A lush long skirt with several layers of petticoats favorably emphasize the silhouette of the model. The thing is sewn neatly: The sides are symmetrical, the seams are even, there are no sticking threads. At the top of the dress there is a cotton lining, so that the child does not "bell" and was as comfortable as possible. The height of my child is 94 cm, the weight is 14 kg, the size of the dress I chose 4 T. Sits dress well, slightly with a margin. The store has a height of 110 cm. This is an excellent option for a dress at a price of about 1000 rubles. To buy definitely recommend!